Shipping Policy

Free Shipping Policy

 Net to Pet Offer Free shipping on orders over $49 in Selected Metro & Major Regional Areas.

 Free shipping currently applies to:






  • Albury
  • Blue Mountains
  • Canberra
  • Coffs Harbour
  • Gosford
  • Newcastle
  • Port Macquarie
  • Sydney Metro
  • Taree
  • Wollongong
  • Ballarat
  • Geelong
  • Melbourne Metro
  • Wodonga
  • Brisbane Metro
  • Gold Coast
  •  Adelaide Metro

Conditions Apply:

1. Free Shipping is not included for PO Boxes, Australia Post Express or Parcel Lockers.

2. The cheapest shipping method will be selected for Free Shipping eligible orders.

3. Postage Costs do not count towards the $49 for free shipping threshold.

4. Not all postcodes within designated shipping zone’s are eligible for free shipping, a quote can be obtained for shipping within the site cart once an order has been added to cart.

5. Net to Pet Reserves the right at its discretion to change and without notice, notwithstanding other changes:

a)     Free Shipping Eligible area’s

b)     The Threshold for free shipping.

c)     The courier services utilised in the delivery process.

Shipping Lead Times

Sydney, Melbourne and Brisbane: 1-3 business days.

Adelaide: 2-4 business days.

Perth: 5-10 business days.

Major regional areas 2-4 business days.

Remote areas can take longer for delivery: Please allow up to 2 weeks.


Orders Which Do Not Qualify For Free Shipping

For orders outside metro and major regional areas, postage costs are calculated by the size, weight and the location of your order. Postage rates are calculated by our courier partners, All postage costs are displayed before you proceed to payment. 

Unfortunately, we do not ship Internationally.


Authority to Leave

We know you can't be home 24/7, which is why we have given our courier partners permission to leave your order at your door without requiring a signature. This allows you to do whatever you have to do, knowing your order will be ready and waiting on your doorstep for your pet to enjoy. You will have the option to deselect this option should you wish at checkout.


Commercial Quantities

 Net to Pet operates as a retail-focused business and reserves the right to cancel at its discretion, Orders which are deemed to be for resale, and/or in commercial quantity.